Your organisation is looking to implement a Service Desk and now it’s time for you and your team to analyze your needs, what the market offers and select the right one for you. But what makes a modern Service Desk? And what is the difference between a Service Desk and…

Ticketing systems are a fundamental part of working with incoming queries within a structured process. It is a system that is typically put in place to support customers to begin with. Ticketing Systems Today There are many known ticketing systems out there today. Supporting a wide range of company sizes and providing bundles…