How A Ticketing System Closer to Your Teams Helps Your Customers

Ticketing Systems Today

Built for Customer Support

  • A customer query is sent in to the company Support email.
  • The support Agent handles the incoming query and resolves it with a reply to the customer.
  • A customer query is sent in to the company Support email.
  • The support Agent can’t solve this, so the Agent decides to escalate this to the 2nd line support.

Priority and a Efficient Resolution Process

The Evolution of Company Communication

  • Sales
  • Marketing
  • IT Operations
  • Engineering
  • IT Help desk
  • Support

Aligning Your Ticketing Systems

Bringing Ticketing Closer to Your Teams

  • Create a new ticket by using a reaction emoji.
  • Discuss a ticket within a message thread.
  • Manage team tickets within a private channel.
  • Invite the teams you want to receive tickets from.
  • Get smart filtering and overview of tickets directly in Slack.

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